Company Policies and How to Order

Customers may currently order by the following methods. Customer Service is open Monday through Friday, 8:30 a.m. to 5:00 p.m., PST.

A Consumer Product Order Form for use in faxing or mailing order requests may be printed from our Website, click here.

To view a UPS Ground Shipping Chart to estimate delivery time, click here.
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Payment

We accept pre-payment only by credit card (Visa, Mastercard, American Express), Personal Check, or Money Order. Wire Transfer for International Customers can be arranged with Customer Service. Checks and Money Orders must be drawn on a U.S. bank and payable in U.S. currency. Payment by Check or Money Order may be mailed to:

Attn: Customer Service
Desert Lake Technologies
P.O. Box 489   
Klamath Falls, OR 97601

Orders are not charged to your credit card until your order is shipped. Orders paid by Check or Money Order will not be shipped until the check has been received and processed. Returned checks or Non-Sufficient Funds checks are subject to a $25.00 collection fee. We do not accept cash. We do not ship Cash on Delivery (C.O.D.).

Commercial Products customers, please contact Customer Service at 800-736-2379 for prices and payment arrangements. International Customers call 541-885-6947.

Sales Tax

Desert Lake Technologies ships all products from our distribution center in Klamath Falls, Oregon. The state of Oregon does not require the collection of sales tax on products sold by retailers within the state, therefore, we do not charge sales tax on our retail products. Desert Lake Technologies is not responsible for additional tariffs or taxes that apply to items shipped to any state or outside the United States.

Consumer Domestic Shipping Charges

There is no shipping charge on orders over $200.00 when shipped by United Parcel Service (UPS) ground within the continental United States. A flat $8.00 shipping rate is charged on all orders under $200.00 when shipped by UPS ground within the continental United States.

Orders delivered to Hawaii, Alaska, Guam, or Puerto Rico are shipped via United Parcel Service (UPS). Shipping charges are calculated based on published rates relative to the destination and weight of the products ordered. Please contact Customer Service at 800-736-2379 for further information. International Customers call 541-885-6947.

UPS 2^nd Day Air delivery is also available. Shipping charges are calculated based on published rates relative to the destination and weight of the products ordered. Please contact Customer Service at 800-736-2379 for further information. (International Customers call 541-885-6947)

UPS provides insurance on all parcels valued up to $100.00. Please contact Customer Service if you wish to purchase additional delivery insurance on an order over $100.00.

Domestic Commercial Products customers, please contact Customer Service at 800-736-2379 regarding commercial shipping rates and delivery arrangements. International Customers call 541-885-6947.

Shipping rates and policies are subject to change without notice.

Consumer International Shipping Charges

International orders are shipped via United Parcel Service (UPS), Federal Express, or United States Postal Service (USPS). Shipping charges are calculated based on published rates relative to the destination and weight of the products ordered. Please contact Customer Service at 800-736-2379 for further information. (International Customers call 541-885-6947)

Based on the destination country, customs charges, tariffs, or import fees may be levied and due at the time the customer retrieves the package. All additional charges and custom clearance are the responsibility of the customer. Certain countries impose restrictions, and may require special licenses or forms for the import of nutritional products. It is the responsibility of the customer to obtain appropriate documentation from the customs office in his/her country. Upon Desert Lake Technologies' receipt of this documentation via fax or mail from the customer, we will ship the product order.

International Commercial Products customers, please contact Customer Service at 541-885-6947 regarding commercial shipping rates and delivery arrangements.

Shipping rates and policies are subject to change without notice.

Delivery Time

Orders received before 12:00 p.m. PST. will be processed and shipped that same day. Orders received after 12:00 p.m. PST will be shipped the following business day.Ground shipping delivery via United Parcel Service (UPS) will vary dependent upon the delivery destination. Scheduled delivery of your order will be between 3 and 7 business days, once it has been processed by our distribution center. Delivery to Alaska, Guam, Hawaii, Puerto Rico and Internationally will be dependent upon the type of delivery service selected by the customer.

Post Office Box Addresses

Orders shipped to Post Office Box addresses can only be shipped via United States Postal Service (USPS). A flat $8.00 shipping rate is charged on all orders under $200.00 when shipped ground to Post Office Box addresses within the continental United States. Orders over $200.00 are shipped free when shipped ground to Post Office Box addresses within the continental United States.

Orders delivered to Post Office Box addresses in Alaska, Guam, Hawaii, Puerto Rico and Internationally are shipped via United States Postal Service (USPS). Shipping charges are calculated based on published rates relative to the destination and weight of the products ordered, please contact Customer Service at 800-736-2379 for further information International Customers call 541-885-6947.

Shipping Address

You can request a shipping address that is different from your billing address. When placing your order, please indicate to Customer Service if your shipping address will be different from your billing address.

Order Tracking

Please contact Customer Service at 800-736-2379 regarding the delivery status of your order. International Customers call 541-885-6947.

Product Guarantee

Desert Lake Technologies offers a 100% satisfaction guarantee on all our products. If you are not completely satisfied for any reason, simply return your bottle containing the unused portion of the product within 35 days from date of purchase, and we will refund the price of the item returned. In the event that your shipment was damaged or incorrect, please contact Customer Service immediately to rectify the situation.

Returns

All returns require an Authorization Code Number, please contact Customer Service at 800-736-2379 to receive your authorization code. (International Customers call 541-885-6947) We will not accept return shipments without an Authorization Code Number. No shipping charges will be refunded. All returns must be returned to the company prepaid within 35 days from the date of purchase.

No C.O.D. returns will be accepted.

Order Change

If you need to make changes to an order, please contact Customer Service at 800-736-2379. If the order has not been shipped, we will adjust the order as requested. International Customers call 541-885-6947.

Order Cancellation

If you need to cancel an order, please contact Customer Service at: 800-736-2379. (International Customers call 541-885-6947.) If the order has not been shipped, we will cancel the order. If the order has already shipped, you must receive an Authorization Code Number to return the order upon your receipt.

 

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